Menu never opened is a support question, not a new feature. What does the Support page actually ask for, and what should happen before that note?
Archive notes
Editorial answers maintained on this site — not messages from players.
Note 1
Read the load-order thread first. Game open, then one load, and only when Status says Undetected. If the label says Updating, the note waits.
Note 2
One clean retry. Launching it over and over does not change the label. The product page has no error-code list, so none gets pasted here.
Note 3
The Support page asks for the order id, the Windows version, and whether Status says Undetected or Updating. Say whether the problem is delivery, the loader, or the menu. Those are different notes. This is not a record of a ticket anyone sent.
Note 4
A missing delivery is the Refunds page, same order id. Then this closed thread can stay closed.
Replies are closed.
For loader help while Status shows Undetected, use Support with your order id and the current label.